I’m logged into the delivery app all afternoon, but they only pay me for the minutes I’m actually on a run. Does the waiting count?
Published October 1, 2026
The short answer
Whether waiting time counts depends on the circumstances, not on what the wait is called. Under the federal hours-worked rules, some waiting is work time and some is not, and the dividing line is how much freedom the worker actually has during the wait. Those rules reach people who count as employees under federal law, and app companies usually treat drivers as independent contractors, which is a separate question again.
There is no single yes or no to waiting time. The federal rule is a test about the facts of the wait, and it only applies to someone the law treats as an employee, so the first half of the answer is about what the test asks and the second half is about who it is asked of.
What follows quotes the Department of Labor’s own fact sheet and the regulations behind it, whole, with the places they limit themselves.
Is waiting time hours worked under federal law?
It depends on the particular circumstances. The Department of Labor’s Fact Sheet #22, Hours Worked Under the Fair Labor Standards Act (FLSA), puts it this way under the heading “Waiting Time”:
“Whether waiting time is hours worked under the Act depends upon the particular circumstances. Generally, the facts may show that the employee was engaged to wait (which is work time) or the facts may show that the employee was waiting to be engaged (which is not work time). For example, a secretary who reads a book while waiting for dictation or a fireman who plays checkers while waiting for an alarm is working during such periods of inactivity.”
What does the regulation say about how to decide?
The regulation behind it says the same thing and is just as plain that there is no blanket answer. This is § 785.14, the general section under the heading Waiting Time in 29 CFR Part 785, Hours Worked:
“§ 785.14 General. Whether waiting time is time worked under the Act depends upon particular circumstances. The determination involves “scrutiny and construction of the agreements between particular parties, appraisal of their practical construction of the working agreement by conduct, consideration of the nature of the service, and its relation to the waiting time, and all of the circumstances. Facts may show that the employee was engaged to wait or they may show that he waited to be engaged.” (Skidmore v. Swift, 323 U.S. 134 (1944)) Such questions “must be determined in accordance with common sense and the general concept of work or employment.” (Central Mo. Tel. Co. v. Conwell, 170 F. 2d 641 (C.A. 8, 1948))”
When does waiting count as work?
The next section of the same part describes waiting that does count. The part that matters for someone working out of a car is the middle: the rule is not limited to people sitting in a workplace.
“§ 785.15 On duty. A stenographer who reads a book while waiting for dictation, a messenger who works a crossword puzzle while awaiting assignments, fireman who plays checkers while waiting for alarms and a factory worker who talks to his fellow employees while waiting for machinery to be repaired are all working during their periods of inactivity. The rule also applies to employees who work away from the plant. For example, a repair man is working while he waits for his employer's customer to get the premises in readiness. The time is worktime even though the employee is allowed to leave the premises or the job site during such periods of inactivity. The periods during which these occur are unpredictable. They are usually of short duration. In either event the employee is unable to use the time effectively for his own purposes. It belongs to and is controlled by the employer. In all of these cases waiting is an integral part of the job. The employee is engaged to wait.”
When does waiting not count as work?
Section 785.16 describes waiting that does not. Paragraph (a) is the general statement, and note how much it asks for before time stops counting: complete relief from duty, and a long enough break, and being told in advance when work starts again.
That section has a second paragraph, headed “(b) Truck drivers; specific examples”, which works through long-haul examples. It is about truck drivers specifically, so it is named here rather than quoted.
“§ 785.16 Off duty. (a) General. Periods during which an employee is completely relieved from duty and which are long enough to enable him to use the time effectively for his own purposes are not hours worked. He is not completely relieved from duty and cannot use the time effectively for his own purposes unless he is definitely told in advance that he may leave the job and that he will not have to commence work until a definitely specified hour has arrived. Whether the time is long enough to enable him to use the time effectively for his own purposes depends upon all of the facts and circumstances of the case.”
Does being on call, with a phone in hand, count?
It has its own short section, and it points in two directions: two sentences, one each way.
“§ 785.17 On-call time. An employee who is required to remain on call on the employer's premises or so close thereto that he cannot use the time effectively for his own purposes is working while “on call”. An employee who is not required to remain on the employer's premises but is merely required to leave word at his home or with company officials where he may be reached is not working while on call.”
Can an agreement not to pay for waiting settle it?
One more section answers a question people often assume is settled the other way. Section 785.8 sits in Subpart B of the same part, headed Principles for Determination of Hours Worked, and “the principles” in its sentence means the hours-worked principles set out in that subpart. It names its own exceptions:
“§ 785.8 Effect of custom, contract, or agreement. The principles are applicable, even though there may be a custom, contract, or agreement not to pay for the time so spent with special statutory exceptions discussed in §§ 785.9 and 785.26.”
What are the limits on all of this?
Three, and they are the honest part. First, these are the hours-worked rules of the Fair Labor Standards Act, which covers people who are employees under federal law. App-based delivery and rideshare work is usually set up as independent contracting, and whether that label fits a particular arrangement is a separate question with its own long history, not something this page settles.
Second, 29 CFR Part 785 is the Department of Labor’s own statement of the positions it takes in enforcement rather than the last word. Its § 785.2, headed Decisions on interpretations; use of interpretations, says so, and is quoted in full because the claim about enforcement positions rests on its second and third sentences, not only the first:
“§ 785.2 Decisions on interpretations; use of interpretations. The ultimate decisions on interpretations of the act are made by the courts. The Administrator must determine in the first instance the positions he will take in the enforcement of the Act. The regulations in this part seek to inform the public of such positions. It should thus provide a “practical guide for employers and employees as to how the office representing the public interest in its enforcement will seek to apply it.” (Skidmore v. Swift, 323 U.S. 134, 138 (1944).)”
Does the state change the answer?
It can. State law can differ from the federal floor, and this page has checked no state’s rules at all, so “it depends on your state” is part of the honest answer. A state labor department is the place to settle that half.
Where can a question about real hours be answered?
The Wage and Hour Division of the US Department of Labor takes questions about the federal hours-worked rules on 1-866-487-9243. A state labor department is the place for state rules. This page describes the general federal rules and cannot say which of them fits any particular job.
What is worth writing down?
Three things. First, both clocks for the same day: the time logged in and the time logged out, and alongside it whatever figure the app itself reports as engaged, active or on-trip time for that day. Take them from the app’s own screens while they are still there, because many platforms only show a few weeks back.
Second, what the waits were actually like: where you were, whether you could have gone home or run an errand, whether anyone told you in advance that you were free until a set time, and roughly how long the longest gap ran. Those are the facts the sections above turn on, and they are the ones nobody can reconstruct later.
Third, what the period paid, and for what: the statement or payout summary for the week, the dates it covers, and the date you saved it. A screenshot with a date on it is worth more than a remembered total.
Where this is decided
U.S. Department of Labor, Wage and Hour Division
Ask the Wage and Hour Division whether the hours or the deduction described are covered where the work was done. Contacting them does not require an attorney, and the division investigates complaints itself.
Contact detailsSources read for this answer
- Fact Sheet #22: Hours Worked Under the Fair Labor Standards Act (FLSA)
U.S. Department of Labor, Wage and Hour Division · Revised July 2008 · read September 10, 2026
https://www.dol.gov/agencies/whd/fact-sheets/22-flsa-hours-worked
- 29 CFR § 785.14 — General (2025 edition, revised as of July 1, 2025)
U.S. Government Publishing Office · 2025 CFR edition, revised as of July 1, 2025 · read October 1, 2026
https://www.govinfo.gov/content/pkg/CFR-2025-title29-vol3/xml/CFR-2025-title29-vol3-sec785-14.xml
- 29 CFR § 785.15 — On duty (2025 edition, revised as of July 1, 2025)
U.S. Government Publishing Office · 2025 CFR edition, revised as of July 1, 2025 · read October 1, 2026
https://www.govinfo.gov/content/pkg/CFR-2025-title29-vol3/xml/CFR-2025-title29-vol3-sec785-15.xml
- 29 CFR § 785.16 — Off duty (2025 edition, revised as of July 1, 2025)
U.S. Government Publishing Office · 2025 CFR edition, revised as of July 1, 2025 · read October 1, 2026
https://www.govinfo.gov/content/pkg/CFR-2025-title29-vol3/xml/CFR-2025-title29-vol3-sec785-16.xml
- 29 CFR § 785.17 — On-call time (2025 edition, revised as of July 1, 2025)
U.S. Government Publishing Office · 2025 CFR edition, revised as of July 1, 2025 · read October 1, 2026
https://www.govinfo.gov/content/pkg/CFR-2025-title29-vol3/xml/CFR-2025-title29-vol3-sec785-17.xml
- 29 CFR § 785.8 — Effect of custom, contract, or agreement (2025 edition, revised as of July 1, 2025)
U.S. Government Publishing Office · 2025 CFR edition, revised as of July 1, 2025 · read October 1, 2026
https://www.govinfo.gov/content/pkg/CFR-2025-title29-vol3/xml/CFR-2025-title29-vol3-sec785-8.xml
- 29 CFR § 785.2 — Decisions on interpretations; use of interpretations (2025 edition, revised as of July 1, 2025)
U.S. Government Publishing Office · 2025 CFR edition, revised as of July 1, 2025 · read October 1, 2026
https://www.govinfo.gov/content/pkg/CFR-2025-title29-vol3/xml/CFR-2025-title29-vol3-sec785-2.xml
About this answer
What is written above is general information about a rule that exists. It is not written about anybody's particular job.
It does not say what any particular employer owes anyone. That turns on facts this page has never seen — the hours, the agreement, the state the work was done in — and on how somebody with the authority to decide reads them.
Rules differ from one state to the next, and they change. Every quotation above says what that document said on the date printed beside it, which is not the same as saying what it says today.
Where anything on this page and the official source disagree, the official source is the one that counts. The office named further up decides; this page only points at it.
Whichever way that goes, the thing an agency, a union or an attorney asks for first is a dated record of what actually happened, written down while it was happening.
Keep your own record of it
The figures to start with are your own: the hours the app reports as engaged for one week, the hours you were actually logged in that same week, and what the week paid. Put the three side by side and the difference either is there or it is not.
Start your own recordFree to start, and no account until you choose to keep it. Private to you — nobody is contacted or notified.